Groovy Grape Adventures Privacy Policy
Introduction
Groovy Grape Adventures regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Groovy Grape Adventures users and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us at marketing@groovygrape.com.au.

Collection of Information
In order to use the Groovy Grape Adventures website, we may require information from you to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including email.

Any information collected by Groovy Grape Adventures is collected via correspondence from you or your company. This may occur via telephone, email, mail, fax, or directly through our website.

Use of Collected Information
Any details collected from Groovy Grape Adventures customers are required to provide you with our products and/or services and a high level of customer service.

Correspondence is recorded to provide service references and assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we pass them on only as needed for processing. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once received.

If you have any questions about security on our website, you can email us at marketing@groovygrape.com.au.

Access to Collected Information
If your personally identifiable information changes or if you no longer desire our service, you may correct, update, delete, or deactivate it by emailing us at marketing@groovygrape.com.au.

Orders
If you purchase a product or service from us, we may request certain personally identifiable information. This may include contact information (such as name, email, and postal address) and financial information (such as credit card number and expiration date).

We use this information for billing purposes and to fulfill your orders. If we encounter issues processing an order, we will use this information to contact you.

Communications
Groovy Grape Adventures uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at marketing@groovygrape.com.au.

You will be notified if your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Groovy Grape Adventures may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Groovy Grape Adventures does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links
Links on the Groovy Grape Adventures site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.groovygrape.com.au.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Groovy Grape Adventures Security Policy
Groovy Grape Adventures uses the eWAY Payment Gateway for online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Groovy Grape Adventures or any outside party.
• All transactions are performed under a 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third-party processor for all major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Groovy Grape Adventures.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.

Delivery Policy
After booking online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will confirm receipt of your order within a few minutes of ordering.

If you wish to query a booking, please contact us at marketing@groovygrape.com.au.

Refund & Returns Policy
The following cancellation policy applies:

• 24 hours or less prior to departure – 100% retention of paid funds.
• 24-48 hours prior to departure – 50% retention of paid funds.
• 48+ hours prior to departure – 100% refund of paid funds.

South Australian Tourism Holdings Pty Ltd may offer a full refund for bookings canceled by the passenger within 24 hours of departure at their discretion. Cancellations must be made in writing to marketing@groovygrape.com.au.